If the focal point is not found, you should check the following

1. 1. Check the naming, and the organization name, user email…etc.
   2. If point 1 is met, most probably the focal point is not registered in the service mapping database
      and you have to create for them a new form as follows:

• • • From the section service mapping section press on New button where a new window will open showing the details that should be filled for this new focal point

• • After filling the main page, press on save and then go the bottom of the page and press on
    the blue labeled service details, a new page will open in order to fill the service details, reenter the already saved user and continue filling the remaining data.